What is account linking?
Account Linking allows you to link your Premium status between the two services if you are a Premium member already on one of the services. The linking feature is currently only available for Crunchyroll, but do keep an eye out for future announcements as VRV continues to grow.
Example: If you subscribe to the VRV Combo Pack and link your VRV account to your Crunchyroll.com account, the link will share the premium you are paying for on VRV with Crunchyroll.com. This will give you 100% the same benefits on Crunchyroll.com as if you signed up there directly. No need to pay twice!
Linking Questions:
If I link my premium VRV account to a Crunchyroll.com account, what are the benefits?
We're glad you asked! You will have ALL the same premium member benefits on Crunchyroll.com as you would if you subscribed through Crunchyroll.com directly. That includes ad-free access on the site/app, discounts on the Crunchyroll store, access to simulcasts as they come out, access to the Manga app and anything else a premium member would receive. You are, after all, a premium Crunchyroll member :)
I linked my Crunchyroll.com account to a VRV account, but I’m still being billed monthly through Paypal.
The accounts are linked so you will have premium access in both places. You don’t need to pay for Premium twice. If you signed up for the VRV premium you should cancel your Crunchyroll Paypal subscription through Paypal so you’re not charged twice.
I linked my Crunchyroll.com account to a VRV account, but I’m still being billed monthly through iTunes.
The accounts are linked so you will have premium access in both places. You don’t need to pay for Premium twice. If you signed up for the VRV premium you should cancel your Crunchyroll iTunes subscription through iTunes so you’re not charged twice.
I linked my Crunchyroll.com account to a VRV account, but I received an error.
Please send us the error so we can check it out. If it's just missing the Premium status, then go to your VRV app and close and reopen the app. That will force an update.
I linked my Crunchyroll.com Premium+ account to a VRV account--what am I supposed to get on VRV?
Through VRV you will get all the Crunchyroll channel access. You will still be able to get your Plus benefits on CR including the CR store shipping discounts.
I am unable to link my Premium Crunchyroll.com account to my VRV account.
Please send us the error so we can check it out. If it's just missing the Premium status, then go to your VRV app and close and reopen the app. That will force an update.
I have multiple VRV accounts, can I link them to one Crunchyroll.com account?
No. Only one Crunchyroll account is authorized to be linked to a VRV account.
Why am I being charged twice after I linked VRV to Crunchyroll.com?
You need to cancel one of the services. Linking the accounts mean if you pay for Premium on one service, you will share that Premium with the other service. If both services, VRV and Crunchyroll.com, are subscribed to premium, you should cancel the billing on one of the services.
Why am I still getting billed after linking my Crunchyroll.com account?
It’s possible you have more than one CR account. Please verify that you have linked the correct account, and that you have canceled the billing for the service you know longer want to bill through.
How do I link accounts?
Please note that linking accounts only affects Premium memberships. You will need a Premium membership from Crunchyroll.com or VRV. Here’s how you link your Premium Crunchyroll.com account to VRV and vice versa:
If you already have a Crunchyroll Premium account from Crunchyroll’s standalone service:
Step 1: Go to VRV.co
Step 2: Create an account
Step 3: Click "Account" in the upper-right corner
Step 4: Select "Link Accounts"
Step 5: Follow the steps to link your Crunchyroll account to VRV!
If you already have The Combo Pack or a Crunchyroll Premium account on VRV:
Step 1: Go to VRV.co
Step 2: Click "Account" in the upper-right corner
Step 3: Select "Link Accounts"
Step 4: Follow the steps to link your Crunchyroll account to VRV!
Will linking my account transfer my username, watchlists, etc.?
No, Account Linking only confirms your Premium status between the Crunchyroll channel on VRV and Crunchyroll.com.
I want The Combo Pack! Should I cancel my Premium membership on Crunchyroll.com after linking my account?
Yes! If you buy The Combo Pack you also get Crunchyroll.com Premium access. Please cancel your Crunchyroll.com membership so you don’t get charged twice. No need for second charge!
I linked my Crunchyroll.com account to VRV and upgraded to the combo pack and I am being billed twice now. Why?
Crunchyroll and combo-pack are two different offers. To enjoy the whole combo-pack offering, you will have to cancel your Crunchyroll membership. You will still be able to enjoy all your member benefits.
If I still had time left on my Crunchyroll account will that be moved to VRV?
No. The billing systems are separate. Account Linking only confirms your Premium status across Crunchyroll on VRV and the standalone Crunchyroll service. It does not transfer remaining time after you cancel. If you have prepaid time on Crunchyroll, a gift subscription, or are on a longer subscription plan, you might want to wait till that time is ending to get maximum value out of your plan before switching to a bundle deal.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.