Crunchyroll Store Policy
30-Day Return Policy
You may return most goods within 30 days of the delivery date for a full refund of the purchase price. The shipping cost will not be refunded unless you were sent a wrong or damaged item. We do not accept returns for snacks/food/drink products, digital goods, mystery bundles, or opened DVDs and Blu-rays. Products must be returned in good condition with original packaging.
Please contact us using the email form on http://www.crunchyroll.com/help?topic=contact and select 'Store' as the problem category.
Shipping expenses for shipping the product back to Crunchyroll are the responsibility of the owner. Crunchyroll cannot be held responsible for any damage that occurs during the return shipment.
Note: 3rd Party Vendor’s may have different return policies.
When returning a product, please note the following:
Sales on Digital items are final. You cannot return or exchange these products.
All packages being sent to Crunchyroll must have the order number written on the label or inside the box.
Please allow 3-5 business days from receipt of the return package for your refund to be processed.
Disc Items (Blu-rays and DVDs)
Disc items can only be shipped within the US and Canada.
One per customer. (In the event we allow more than one per customer, you may receive duplicates.) If the same deal is featured at a different time, you may get duplicates.
No exchanges or modification are available for bundles or individual items within the bundle.
All sales are FINAL.
All sales are FINAL.
If you have any issues downloading the product or redeeming your license key, please contact firstname.lastname@example.org.
All sales are FINAL.
For pre-order transactions, Crunchyroll collects payment at time of transaction.
Pre-order delivery dates are best estimations and are subject to change at the discretion of the manufacturer.
We reserve the right to refuse or cancel an order for any reason including but not limited to quantity limitations available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
Damaged Item/Warranty Policy
In the event that your purchase was damaged upon receipt, please contact us immediately with your order information and photos of the damaged product. Our Customer Support team will contact you to resolve your issue.
If the damaged item is from a 3P vendor, Customer Support will contact the vendor.
In the event that you wish to return your warranty product, Crunchyroll will provide you with a pre-paid shipping label.
International customers must return warranty products at their own expense, but Crunchyroll will reimburse you up to 30 USD once we have received the return shipment and verified that it is a valid warranty claim.
Replacement is subject to availability of items. In the event that the damaged item is out of stock, we reserve the right to issue a full refund instead.
If a package is shown as delivered in tracking but not received, please contact the carrier and notify us via http://www.crunchyroll.com/help?topic=contact. If it is determined that the package is lost due to mis-delivery by the carrier, Crunchyroll will replace your order based on our warranty policy.
Please note that customers are responsible for ensuring that their shipping address is correct. Crunchyroll cannot be held responsible for undelivered packages that are lost or sent back due to incomplete or incorrect addresses. Customers must notify Crunchyroll of any address changes before their package ships.
In the event that a package is returned to us, the customer must pay an additional shipping fee in order for the package to be sent out again.
We charge Sales tax to orders originating or shipping to California, Delaware and Texas.
If you are ordering a gift for someone, please note that your items will not be wrapped. For international shipments, the declared value of the item may appear on the customs forms. For pre-orders, keep in mind that the estimated arrival date may change at any time.
We provide you with shipping costs at the time of checkout. Each item may ship separately from different vendors.
International Shipping Policy
Most items ship from the United States. Shipping rates vary depending on the delivery address, size, and weight of your order. You are responsible for making sure the item can be lawfully imported to your country. Your packages may be subject to customs and import fees in your country. You are responsible for these charges.
Your shipment may also take longer than the estimated delivery times. International shipments may be subject to customs clearance procedures, which can cause unexpected delays.
Shipping times vary according to the vendor. Once your order is placed in our system, the vendor is immediately notified. Vendors typically take 24-48 hours to process your order. The delivery time after processing varies based on the vendor's available shipping methods. We are working on providing you with accurate shipping times. Currently, we are seeing delivery times anywhere from 3 days to 2 weeks within the US. If the item is backordered, it typically will take up to 3 weeks for you to receive the item.
Once an item is shipped, tracking numbers will be provided for USPS, UPS, and FedEx shipped items. In special circumstances, tracking numbers may not be available. Japan Post does not provide tracking information. Shipment dates and tracking information are provided by the vendor.
For international orders (outside the US), your shipment may take longer. International shipments may be subject to customs clearance procedures, which can cause unexpected delays.
We do NOT accept returns for cosmetic damages on the product’s packaging due to shipping.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.