If you are experiencing a MED or SHAK-6***-GENERIC error that means the browser is having trouble with DRM playback, here are a few general troubleshooting tips:
- Upgrade your browser to the latest version
- Enable or allow the browser or platform specific toggle for Protected Content or DRM playback
- Disable all add-ons or apps that may be blocking communication to DRM services (This can be caused by a number of apps/add-ons, but the most common are Ad blockers, proxy services, and VPNs).
If you run into further trouble, please don't hesitate to contact us mentioning the content that you're able to reproduce the issue on alongside the browser with its version and the exact error.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.