Deletion must be processed through our mighty Support Team by submitting a request to safeguard your account which is our top priority! Before proceeding with the deletion process, let’s confirm the following steps:
- Ensure your account is free from any lingering active premium subscriptions. If any lurk, you can cancel them by following the steps in this article.
- To verify the ownership of your account, please submit your deletion request using the very email tied with your account.
- If you are unable to access your email account, we strongly recommend seeking aid from your email provider for assistance in recovering it.
*Once you have verified the necessary information, please proceed to submit a request to our Support Team so we can further assist you.
- It is possible to delete your account through the mobile app by following these steps
- Navigate to Account > Delete My Account > Continue
Once your deletion request is submitted, patience is key, as it will take some time to take effect and you may receive an email with additional steps. Cancel your account before you delete your account. If you delete your account with an active membership, the subscription will not be canceled and the charges will continue.*