When you start your free trial, you open the gates to an anime wonderland! However, you may encounter a few obstacles along the way, including unrecognized charges for your trial. Some options this may have occurred under a free account may be because:
You have a pre-authorization charge
- These serve as temporary placeholders to verify you have the funds readily available to complete a transaction. Typically, these charges amount to $1.00, or the price of your chosen subscription. Check out this article for more information.
You’ve used the free trial before.
- We get it–the free trial offer is so tempting! Keep in mind, this trial is a one-use only offer. If you choose to restart a subscription, and the free trial has been used, you will be charged the subscription fee.
You selected the “Skip Free trial option”
- If you select this option when starting a subscription, you will automatically be charged the subscription fee. Please make sure double check your chosen subscription is the right one for you!
If you have been charged for the free trail and none of the previous scenarios apply, please do not hesitate to contact our Support Team, who is more than happy to help remedy the situation!
Until then, keep calm and stream on, Anime fan!