Skip to main content

Why am I having issues logging in?

  • Updated

 

There are several reasons why you may not be able to log in. Here are some:

  • The login process is interrupted by a failure with reCAPTCHA
  • The credentials of the account are incorrect
  • There are corrupted cache files on your browser
  • There are multiple login forms and requests being attempted.

 

Here are some steps to get logged in according to the error you are getting:

 

Something went wrong

  • Enable JavaScript on your web browser. Please follow the next steps according to your web browser to enable JavaScript:

      • On Google Chrome: 
        Go to Settings > Security and Privacy > Site Settings > JavaScript > Sites can use Javascript
      • On Firefox:
        Type about:config > Accept the Risk and Continue > Type "javascript" in the search field > set javascript.enable to true by clicking the Toggle button ⇌
      • On Edge:
        Go to Settings > Cookies and site permissions > JavaScript > Toggle the slider "On" or "Allowed"
      • On Safari:
        Go to Preferences > Security > Check the box "Enable JavaScript"


  • Disable all privacy, ad-blocking, or VPN extensions and plugins temporarily while you try to log in.
    To see how to disable extensions and plugins, please follow the next steps according to your browser:
  • Make sure your browser is up-to-date.
    To check if there are any updates available and how to install them, follow the next steps according to your browser.

  • Try switching to a different Wi-Fi network or to your mobile data.

 

Go to the top of the page.

 

Invalid email, username, or password

On the website:

  • To prevent any white spaces from being included, please type in the password manually.
  • Clear cache and cookies on your browser
  • Try to log in on an Incognito window
  • Deactivate any VPNs or ad-blocker extensions/apps in use

On the app:

  • Clear your cache and delete any Crunchyroll app data
  • Reinstall the Crunchyroll app
  • Deactivate any VPNs in use

 

Go to the top of the page.

 

Invalid login. Please try again by resubmitting the form.

  • Try logging in using a different browser. Please keep in mind that we only support the following browsers:
      • Google Chrome
      • Mozilla Firefox
      • Microsoft Edge
      • Safari
  • Refresh the current login page
  • If you have another login page open, please close it and try again

 

Go to the top of the page.

 

If you are still experiencing problems, you can try changing your password with the steps in this article: 

https://help.crunchyroll.com/hc/en-us/articles/18575964053268






To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.

Related articles