In the event that your purchase was damaged upon receipt, please contact us immediately with your order information and photos of the damaged product. Our Customer Support team will reach out to you to resolve your issue.
To contact us, please follow the instructions below:
- Go to this link: https://help.crunchyroll.com/hc/en-us/requests/new
- Go to the bar that says “Please choose your issue below”
- Set the issue type “E-commerce”
- Please enter your preferred email address in the designated field, where we can reach out to you.
To learn more about our return/damaged item/warranty policies, please review the information in our Store FAQ under the Returns label here.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.