In this article, we will provide you with the steps on how to fix the full-screen feature in the following devices:
Android
The full-screen not working may be related to the set-up of your Android buttons menu, which may cause an overlap and prevent the full-screen function from working correctly. To change the menu button size, let’s follow the steps below (these steps can vary depending on your device’s manufacturer):
- Go to Settings and select Display
- Select Screen Zoom and adjust the slider to a smaller scale
If after adjusting the menu button size, the issue persists, check the default font on your device. Changing the font type can cause such errors, so please make sure you are using the default fonts. Here’s how you can do that (these steps can vary depending on your device’s manufacturer):
- Go to Settings and select Display
- Go to Font Size and style and adjust on Font Style, select the option Default.
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iOS
- Press the Gear icon on the episode you are trying to watch
- Go to Quality, select Auto, and go back to the video
- Press the Gear icon again, go back to Quality, and select 1080p or 720p
- Return to the video and try the Full-screen mode again
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Website
In order to fix this issue on our website, please follow the steps from the following link
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To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.