If you're encountering problems while streaming videos or facing playback errors, in this article, we will point you through troubleshooting steps to help you resolve common video-playing issues on your Apple TV. Whether you're facing buffering concerns, audio/video sync issues, playback errors, etc. By following these step-by-step instructions, you'll be able to troubleshoot and fix the video-playing issues on your Apple TV, you can find them here.
If you have followed all the troubleshooting steps mentioned above and are still experiencing video playback issues on your Apple TV, don't hesitate to reach out to our dedicated support team here: https://help.crunchyroll.com/hc/en-us/requests/new with the following information:
- Apple TV model/version
- Operating System version
- Crunchyroll App version
- If this is happening with all shows, or just a specific episode/show. Also, the dub and sub language
- A screenshot of the error message or code if available
- If the app is crashing, whether it is during the video playback or on startup.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.