When encountering video playback issues on Crunchyroll on your Android TV, it's essential to start with some basic troubleshooting steps. These steps can help identify and resolve common issues that may be affecting your video playback experience. Let's explore the step-by-step process to troubleshoot video playing issues on Crunchyroll for your Android TV here.
If you have followed all the troubleshooting steps mentioned above and are still experiencing video playback issues on your Android TV, don't hesitate to reach out to our dedicated support team here: https://help.crunchyroll.com/hc/en-us/requests/new with the following information:
- Device's model/version
- Operating System version
- Crunchyroll App version
- If this is happening with all shows, or just a specific episode/show. Also, the dub and sub language.
- A screenshot of the error message or code if available.
- If the app is crashing, whether it is during the video playback or on startup.
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