If you're facing problems while streaming videos or encountering playback errors, in this article, we will point you through troubleshooting steps to help you resolve common video playback issues on your Fire TV here.
If you have followed all the troubleshooting steps mentioned above and are still experiencing video playback issues on your Fire TV, don't hesitate to reach out to our dedicated support team here: https://help.crunchyroll.com/hc/en-us/requests/new with the following information:
- Fire TV/Fire Stick model/version
- Operating System version
- Crunchyroll App version
- If this is happening with all shows, or just a specific episode/show. Also, the dub and sub language.
- A screenshot of the error message or code if available.
- If the app is crashing, whether it is during the video playback or on startup.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.