If you are having issues with shows buffering or intermittent stuttering, here are some possible solutions that may help:
- Please try taking an internet speed test https://www.speedtest.net/ to check if your internet isn't being suddenly slowed down or having major hiccups.
- Restart your browser / PC.
- Disable any extensions that may interfere with video playback or page loading, especially ad-blockers and VPNs (incognito mode disables extensions by default, so we suggest trying that out).
- Clear your browser's cache and cookies.
- Try a different browser.
- Try a different device.
- Pause any background downloads or remove other network devices that may be consuming internet bandwidth.
If the buffering persists on a specific show but others play fine, please be so kind and reach out to our Customer Support team to have it reported.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.