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How do I cancel my membership?

Brett
  • Updated

You can easily cancel your renewal at any time after the first 24 hours. However, there are no refunds for partial subscriptions. If you run into any trouble after cancelling, please contact us right away and let us know what issue you are having.

Not using the account does not change the trial conditions stated at sign up. With a free trial, you must cancel before the trial period ends to avoid being charged.   

Please be aware that only Free Trials cancel immediately. With a paid subscription you can disable recurring payments on your Premium Membership and then continue to enjoy the remaining paid time on your account. Please make sure to cancel recurring payments before your next billing date to avoid being billed.

 

You may be paying through PayPal, iTunes, Google Playstore, Roku Pay, or credit card. Please skip to the appropriate section to correctly cancel through your type of payment method.

 

PayPal Cancellation:

1. Please Log into PayPal.com

2. Find the last Crunchyroll charge and select the charge.

3. When the charge information is pulled up, please select the 'Manage Crunchyroll Payments' option.
 
4. A Billing Details window will pop up. Next to 'Status' you will see both 'Active' and 'Cancel'. Please select 'Cancel' if you wish to stop your recurring Crunchyroll payments through PayPal.
 
5. Select 'Yes' for the Cancel Confirmation to stop recurring payments.
 
6. Description status on the 'Billing Details' page will now show as cancelled.
 
 

iTunes Cancellation:

If you purchased a Premium Membership subscription through iTunes, please follow this link for assistance: http://support.apple.com/kb/ht4098

 

Google Playstore Cancellation:

If you purchased a Premium Membership subscription through Google Playstore, please follow this link for assistance: https://support.google.com/googleplay/answer/7018481

 

Roku Pay Cancellation:

If you purchased a Premium Membership subscription through Roku Pay, please follow this link for assistance: https://support.roku.com/article/208756478

 

 

Credit Card Cancellation:

Go to your account billing page to cancel. If you are already logged in, you may reach this page here: Account Page

 

If you don't see a cancel button on the account page then you may be subscribed through a 3rd party, please see above for further directions. Alternately, this account may not have a subscription *Please see the Locate Membership article before contacting us.*

That's all there is to it.

 

Still need help?

If the above steps are not working for you, then contact us to let us know what error you are seeing. The following Contact link will allow you to contact our Customer Service team. Please also provide the following information with your request:

The amount charged: ___
The date of the transactions: ___

and

If you are being billed from a Credit Card:

  1. Your full name as it appears on your credit card
  2. The brand of your credit card (e.g. Visa)
  3. The last 4 digits of your credit card number
  4. The expiration date of your credit card
  5. The billing zip code of your credit card

or

If you are being billed through PayPal:

  1. The primary email of your PayPal account and full name

 

If you are having trouble with the cancellation steps, you can contact us directly with the above info by clicking here.

 

 






To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.

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