iTunes users skip to the IOS section below.
You can easily cancel your renewal at any time after the first 24 hours. Just log in and then click here. You can do it online, any time of day, with no cancellation fees. However, there are no refunds for partial subscriptions. If you run into any trouble after canceling, please contact us right away and let us know what issue you are having.
Not using the account, does not change the trial conditions stated at sign up. With a free trial, you must cancel before the trial period ends, to avoid being charged.
Please be aware that Free Trials cancel immediately. With a paid subscription, you can disable recurring payments on your Premium Membership instead of canceling immediately, and then enjoy the remaining paid time on your account.
Go to your account billing page to cancel or click here if you are logged in:
(If you don't see a cancel button on the account page then you're not logged in with a premium account) *Please see the Locate Membership article*
That's all there is to it.
To cancel your membership or trial, simply follow the same steps to cancel your account as listed above.
If you purchased a Premium Membership subscription through iTunes, to cancel you need to follow this link for management instructions: http://support.apple.com/kb/ht4098
In rare cases, if you are trying to cancel your premium membership you may receive an error stating:
"You may not cancel your membership at this time"
This happens because there is currently a pending transaction on your account. Typically charges take only a few moments to go through. However, on occasion there is the possibility the charge may need to be reattempted. Depending on the reasons for the reattempt, this process could extend the "pending transaction" period by as much as a few days. If you receive this message, please be sure to send us a help ticket and we will get you taken care of.
Still need help?
If the above steps are not working for you, then let us know what error you are seeing. The following Contact link will allow you to contact our Customer Service team. Please also provide the following information with your request:
- The amount charged
- The date of the transaction
- If you are being billed from a credit card:
- Your full name as it appears on your credit card
- The brand of your credit card (e.g. Visa)
- The last 4 digits of your credit card number
- The expiration date of your credit card
- The billing zip code of your credit card
- The primary email of your PayPal account
You can contact us directly with the above info by clicking here.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.