It sounds like your Adaway or other ad blocker is interfering with the Android app. Even if you are premium and not seeing ads, our app still needs access to the metrics side of things.
You can turn off the ad blocker or you can just whitelist our metrics that are here: metrics.brightcove.com
We do want you to be able to enjoy the videos but we can't really do tech support for ad blockers so if you have more questions, please see your ad blocker's web site.To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.