The most common reason is that you are not logged in with the Premium account. Please make sure that you're logged in with the correct username or login email, with the correct password you created. If you are having trouble logging in, we suggest using the Password Reset Form to create a new password and trying again.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.