Customer Service does not have phone support yet, but we do have email support through the service links that you can use to contact us. There are a lot of specific help FAQ so be sure to try out the search button to see if your answer is already available.
If your question has anything to do with money, billing or a paid service please see the appropriate article on this KB first. If it is necessary to write in and receive further assistance, always include:
- The amount charged
- The date of the transaction
- If you are being billed from a credit card:
- Your full name as it appears on your credit card
- The brand of your credit card (e.g. Visa)
- The last 4 digits of your credit card number
- The expiration date of your credit card
- The billing zip code of your credit card
- If you are being billed through PayPal:
- The primary email of your PayPal account
For all TECHNICAL issues (e.g. videos not displaying properly, app crashes, bugs etc...), please include as much information on the problem as possible. For best results, please also include the device you are using as well as OS version.
Contact us directly with the above info by clicking here. Requests with the correct info are resolved the quickest.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.