Basic Video Help (Wii U)

Sorry that our Wii U app is giving you trouble! Here are a few basic tips that can help get Crunchyroll running for you again:


  • For starters, please completely back out of the Crunchyroll app by pressing the HOME button on your Wii U Gamepad, and selecting "close program." If that does not work, restart your Wii U, then restart the Crunchyroll app.
  • Select SYSTEM SETTINGS, then INTERNET, then CONNECT TO THE INTERNET, then CONNECTIONS and check to ensure your Wii U has a stable connection.
  • Ensure that your Wii U system and Crunchyroll app are updated to their most current versions.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.

To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.

If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.