If you have ordered an item from the Crunchyroll store, you may have received a tracking number. While most often shipments are USPS, on occasion, our shippers must use FedEx, DHL, UPS Mail Innovations, or Asendia.
Please try your tracking number on all 5 of the following carriers: USPS.com, FedEx.com, DHLglobalmail.com, UPSmailinnovations.com, and Asendiausa.com.
USPS: tracking number starts on '94'
FedEx: tracking number starts on '62', sometimes on '99'
UPS: tracking number starts on '9274'
DHL: tracking number starts on '9374'
You can also try using an all in one package tracking site that can track packages across regions: www.17track.net
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.