My XBOX ONE app won't let me watch any videos!

If your Xbox One is crashing or timing out before you're able to watch any videos, you should delete the app, delete the related user data, and clear your app cache before reinstalling.

If after that you are still having an issue, your Xbox could be running low on memory.

It's possible your Crunchyroll video Queue has grown too big, and this is affecting the app's memory. Go to your Queue and remove a few titles from the list. Try just the first and last. If that doesn't work, then remove more.  Shortening your Queue should resolve the issue.

 

To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.

To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.

If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.