If your Xbox One is crashing or timing out before you're able to watch any videos, you should delete the app, delete the related user data, and clear your app cache before reinstalling.
If the video just remains on a black screen, please make sure that the season being selected is the base season (The English subbed version) or the English dubbed version. Then make sure your preferred language is set to English. If you are attempting to view a season dubbed in another language, please check your language settings to make sure your preferred language matches.
Because the servers for various devices are all located in different parts of the country sometimes it's a matter of pointing to the right DNS server. So let's see if updating your **Xbox One**'s DNS settings will help.
##### [OpenDNS Servers:](https://use.opendns.com/)
##### [Google Public DNS Servers:](https://developers.google.com/speed/public-dns)
##### From your Xbox One:
1. Go to the _Dashboard_
2. Press the _Options_ button on the controller
3. Go to _Network_
4. Go to _Advanced Settings_
5. Go to _DNS settings_
6. Select _Manual_
7. Enter _Primary DNS_
8. Enter _Secondary DNS_
9. Save and Restart your XBOX One
This DNS change seems to work well with ongoing video problems.
If after that you are still having an issue, your Xbox could be running low on memory.
It's possible your Crunchyroll video Queue has grown too big, and this is affecting the app's memory. Go to your Queue and remove a few titles from the list. Try just the first and last. If that doesn't work, then remove more. Shortening your Queue should resolve the issue.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.