Starting on December 6th, 2023, the option to log in with a username will no longer be available. This change is being implemented to further enhance the security and protection of user accounts.
To ensure a smooth transition, we kindly request all our users to verify and update their email addresses associated with their accounts. This will help us maintain a secure and reliable login system.
If you have access to your email address but need to change it, you can easily update it by following the steps outlined here. If your email address is correct, you don’t need to apply any changes to it!
While the option to log in with a username is being removed, usernames will still be a part of the sign-up process and account management. When creating a new account, you will still be required to choose a unique username.
Thank you for your understanding and continued support throughout this transition. If you don’t have access to the email address on your account, reach out to our support team.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.