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How can I fix video playing issues on Chromecast?

  • Updated

These are some issues you may experience when streaming with a Chromecast:

 

I am unable to cast

  1. Confirm the Crunchyroll app and Google Home apps are updated to the most recent version. 
  2. Disable casting, close Crunchyroll, and then reopen and restart the casting. 
  3. Reinstall the app on Chromecast if you are using Chromecast with Google TV.
    Reinstall the Crunchyroll app on your secondary device if you're using an older Chromecast version.
  4. Reboot your Chromecast device 
  5. Make sure that your device is connected to the same wireless network as your Chromecast, as this can prevent the icon from appearing.

 

Why do I get a black screen when I attempt to cast?

Try these steps:

  1. Make sure your Chromecast is updated to the latest version. 
  2. Ensure that the Crunchyroll app on your secondary devices is updated
    • If you're unable to cast the Crunchyroll Chromecast application, it may be because your device is using an older Chromecast version or a custom Chromecast Receiver not supported by Google. 

 

The video has a purple/green tint while it's buffering

If you're experiencing this issue, it may be because the "Always HDR" setting is enabled on your Chromecast with Google TV. To fix it, follow these steps:

  1. Go to the Settings on your Chromecast with Google TV.
  2. Select "Dynamic Range & Color Format" from the menu.
  3. Choose the "Match Content Dynamic Range" option.
  4. This will ensure that the dynamic range and color format of the content you're watching matches your TV's capabilities.

By changing this setting to "Match Content," you should be able to resolve the issue and enjoy your content without any problems.

 

I chose English subtitles for my English Dubbed episode, but I can't see any subtitles. Why?

  • When using Chromecast with Google TV, the subtitles are on a separate layer from the video, which means that the subtitles are not embedded into the video itself. 
    • This is similar to the experience on the Crunchyroll website video player.
    • The subtitle file only includes important information like signs or forced narratives. For instance, in Dr. Stone episode 1, there are only English-forced narrative subtitles available.
  • Subtitles will not appear on dubs. 

If you have followed all the troubleshooting steps mentioned above and are still experiencing video-playing issues on your Chromecast, don't hesitate to reach out to our dedicated support team here: https://help.crunchyroll.com/hc/en-us/requests/new with the following information: 

 

  • Chromecast model
  • Crunchyroll App version (from the device you are casting)
  • Region
  • If this is happening with all shows, or just a specific episode/show. Also, the dub and sub-language 
  • A screenshot of the error message or code if available
  • If the app is crashing, whether it is during the video playback or on startup.






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