What happens if my package is lost in transit?
- If a package is shown as delivered but not received, please contact the carrier and then notify us within 30 days of the delivery date.
- If it is determined that the package is lost due to misdelivery by the carrier, we will replace your order.
- We cannot offer refunds or exchanges if the package is lost due to an incomplete or incorrect address.
- All customers are responsible for ensuring that their shipping address is correct at the time of purchase.
- If a package is returned to us, you will pay an additional shipping fee for the package to be sent out again.
- If you find that your shipping address is incorrect or has changed since you last placed your order, please notify us with the order number and address.
When will my order ship?
- Your order will be processed during normal business days (Monday - Friday, excluding holidays).
- If an item is in stock, your order will be processed within 1 to 5 business days. The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 2 to 10 business days within the United States.
- If an item is a pre-order, the pre-order will ship when it's in stock. If you order multiple pre-orders with the same release date, the order will be shipped once all items are in stock.
- Once an item ships, you will receive an email with the tracking information. In special circumstances, tracking numbers may not be available.
Will I receive my order in multiple packages?
- If you purchase a mix of pre-order and in-stock items, you will be sent multiple shipments.
- If you purchase pre-orders with the same pre-order release date, you will be sent one shipment.
- If you purchase in-stock items that are shipped from different warehouses, you will be sent multiple shipments.