What's your return policy?
If you want to return your order for whatever reason, we're here to help with no hassle! We offer returns within 30 days of purchase. You can return your product for a refund to the original payment method if the product did not meet your expectations. The refund will be processed back to its original form of payment within 5-10 business days.
- Clearance items are final sale and cannot be returned or exchanged.
- Returned items must include identifying information and be returned in the original product packaging.
- Returned items must have no visible signs of wear or use.
- The shipping cost will only be refunded if you were sent a wrong or damaged item.
- A prepaid return label will only be provided if the wrong item was sent or damaged in transit.
- We do not process apparel exchanges. If the item you purchased doesn't fit, please return it for a refund. You may then place a new order for your desired size. For more information and RMA labels, please contact our Customer Service Team.
- For Funko POPS!, the printed box the POPS! are packed in is considered part of the shipping container for the product— with the Funko POP! figure inside. As per our shop policy, we are unable to offer refunds or exchanges due to damages to the box on Funko POP! figures.
If your order doesn't contain the above, and you are a new customer, please contact customer service.
How do I return a product?
- Log in to your Crunchyroll account and contact our Customer Service Team
- Provide as much information as possible about the products you wish to return or exchange from your order.
- Print the prepaid shipping label that you will receive by email.
- Please note that a prepaid return label will only be provided if the wrong item was sent, or the item was damaged in transit.
- Send all items back to us using the label provided.
What products are excluded from the return policy?
- Digital goods such as memberships and gift cards cannot be refunded. If there are any issues downloading the product or redeeming your license key, please contact support.
- Mystery Bundles, Blind Boxes, and Blind Box Bargain Items are also not refundable. Please note that if you order multiple Mystery Bundles / Blind Boxes / Blind Box Bargain Items, you may receive duplicates.
- Open DVDs and Blu-ray are not refundable.
- Clearance / final sale items are not eligible for returns.
- Snacks and drinks are not refundable.