We’re sorry to hear that you’re experiencing technical issues with your membership! It can be beyond frustrating when you make a payment using prepaid systems like ServiPag or Oxxo, but your account still appears as a free member. Please note, while using prepaid systems, it can take some time to be verified and synchronized with our system.
When using Efecty, PSE, Pago Efectivo, or Redpagos to make a payment, it can take from a few minutes to 72 hours for the payment to be verified and synchronized with our system.
Not interested in waiting? Please feel free to contact our support team with a clear photo of the payment receipt and the payment method used. While your payment is being verified, we will provide you with a special pass.
Please note: These payment methods are available for Latin America only*