The updated Sign-up and Login features allow you to effortlessly create an account and log in, opening you up to the world of anime with ease! This is made possible by introducing a single field for both email and phone number entry.
Heads Up: An email address under your Crunchyroll account will still be necessary to use and access due to security and verification reasons.
Having trouble logging-in in with the phone number
On the website
- Ensure there are no white spaces by manually entering the phone number.
- Ensure that the country code and + sign are present for the phone number.
- Make sure that the account exists in Crunchyroll.
- Make sure the one-time password is correct.
- Clear cache and cookies on your browser before repeating the action.
- Try to log in using an Incognito window.
On the App
- Try to avoid auto-fill-in, and type your phone number and One Time Password manually.
- Ensure that the country code and + sign are present for the phone number.
- Make sure that the account exists in Crunchyroll.
- Clear your cache and delete any Crunchyroll app data.
- Make sure the Crunchyroll app is updated to the latest version.
- We suggest also checking the following process for log-in issues.
If you changed or forgot the phone number associated with your account, please do not hesitate to contact our support team.
Having issues creating an account with a phone number
- Make sure to type in manually your phone number to ensure there are no white spaces
- Avoid using Autofill to prevent any errors.
- Make sure the one-time password is correct.
- Clear cache and cookies on your browser (for Web) or Crunchyroll’s app (mobile).
Error: Please re-enter a valid email address/ phone number.
- Check if this email/phone number is not already being used for a different account.
- Clear cache and cookies on your browser
- Try to log in using an Incognito window.
Heads Up: You can choose to establish a password for logging in with your email address. Logging in with your phone number is exclusively through the One-Time Password option sent via text message.
For more information on how to get started on Crunchyroll, you can visit this article.
How do I change my phone number?
If you're looking to update the phone number associated with your account, we're here to guide you through the process! Follow along below:
- Go to My Account.
- Click Phone.
- Now, you can add the new phone number.
- Choose to receive a text message, and verify your new phone number by entering the code you received by message.
If you're unable to edit your phone number, please reach out to our dedicated support team for assistance.
- On Issue, select Account/Login
- On Problem Type, select Other.
How do I add my phone number to my account?
Are you ready to include a phone number on an existing account created with an email address? It's simple, just follow these next steps:
- Navigate to My Account.
- Select the Phone option.
- Enter your desired phone number, then save the changes.
- Verify your phone number using the One-Time Password (OTP) sent to you.