We are thrilled to announce our new partnership with Claro Brazil, which will make Crunchyroll more accessible to fans across multiple Claro platforms, including the Claro web portal, Claro App, and Set-Top Box (STB). With this partnership, you can now enjoy seamless access to Crunchyroll on Claro’s channels with simplified billing options to enhance your subscription experience.
What is Claro Brazil?
Claro Brazil is a leading telecommunications provider known for its reliable mobile and broadband services. By partnering with Claro, we aim to deliver a seamless, secure, and efficient payment experience for our customers, making transactions easier than ever.
How do I pay for Crunchyroll through my Claro Brazil?
If you are a new or free user, you can subscribe to a Crunchyroll premium membership on Claro:
- Access Claro Brazil
- Via Web: visit Claro’s website, and log into your account
- Via Mobile: Open the Claro app on your mobile
- Find the Crunchyroll subscription option
- Choose your plan
- Confirm subscription
- Use the activation link provided to activate your subscription and start streaming.
Can I subscribe through Claro with a free Crunchyroll account?
Yes! Through Claro, users with free Crunchyroll accounts can easily upgrade to a premium subscription.
Can I subscribe through Claro if I have an existing premium Crunchyroll subscription?
If the email address we receive is already a registered premium user, you will see an error message on the screen. If that is your preference, you can create a new subscription using a different email address or cancel the flow and log into the existing account.
What subscription plans can I subscribe to through Claro?
Currently, you can subscribe to our most popular plan, Mega Fan. However, we will continue to expand our collaboration with Claro, and other plans will soon become available. Stay tuned!
How do I check if my Crunchyroll subscription is billed through Claro?
To confirm your billing method:
- Log into your Crunchyroll account
- Go to the Account settings by clicking on your avatar
- Go to Payment Info
- Verify that Claro Brazil is listed as your payment method.
How do I activate my Crunchyroll service after subscribing through Claro?
Claro will provide you, via SMS, email, or on the set-top-box, with an option to activate the service via your Minha Claro portal.
What can I do if I accidentally linked the wrong account to my subscription?
Please reach out to our customer service for assistance in updating your email address.
Why is my Crunchyroll billing date different from my Claro billing date?
Since Crunchyroll subscriptions renew every 30 days, Claro’s billing cycles may vary slightly. Please check your Claro account or contact their support team for specific billing dates.
Can I change my payment method?
Currently, switching from Claro billing to another payment method requires canceling your Claro subscription. Once it expires, you can re-subscribe to Crunchyroll using a new payment method.
How can I cancel my subscription?
To cancel your subscription, contact Claro.
Why was my Crunchyroll subscription canceled if I didn’t request it?
If there’s an issue with your Claro billing account, such as a payment issue, your Crunchyroll premium subscription may be canceled. For more details, please contact Claro’s support team.
What can I do if there is a non-recognized charge on my Claro bill?
If you notice any unexpected charges, contact Claro’s customer service team through the app or website for assistance investigating and resolving any billing concerns.
What If I have issues with my subscription or payment?
If you encounter any issues during the subscription process, Claro customer service is ready to assist with billing-related questions and subscription support through the Claro app, website, or customer hotline.