Crunchyroll is excited to announce our upcoming billing integration with TELUS Canada. 🎉
Through this partnership, TELUS’ customers can now pay for Crunchyroll through their TELUS bill.
How to Subscribe through TELUS?
- Log in to your TELUS account online.
- Navigate to the add-on services section.
- Select Crunchyroll.
- Follow the prompts to complete your subscription.
- TELUS will redirect you to Crunchyroll to activate your Crunchyroll account.
- Upon successful activation, you will see a confirmation message indicating your account is linked to TELUS.
How do I pay for Crunchyroll through my TELUS bill?
If you are a new or free Crunchyroll member when you subscribe to Crunchyroll through TELUS, the subscription fee will be added to your TELUS account bill. You can pay using your existing TELUS payment method.
Can I subscribe through TELUS if I have a free Crunchyroll account?
Yes, you can upgrade your free Crunchyroll account to a premium subscription by subscribing through TELUS! Make sure to link your free account during the activation process.
Can I subscribe through TELUS if I have a premium Crunchyroll subscription?
If you’re already a Premium subscriber, you cannot switch your billing method to TELUS. To avoid double billing, contact TELUS to cancel your subscription. Alternatively, you can:
- Cancel your current subscription with Crunchyroll and wait for it to end before subscribing through TELUS.
- Create a new Crunchyroll account. (Please note: Your history and preferences will not be transferred to a new account.)
Which subscription plans can I subscribe to through TELUS?
Currently, the Mega Fan tier is the only available plan through TELUS.
How do I check if my Crunchyroll subscription is billed through TELUS?
Log in to your Crunchyroll account and navigate to the billing section in Account Settings. If your subscription is managed through TELUS, it will indicate so.
How do I activate my Crunchyroll service after subscribing through TELUS?
After subscribing via TELUS online, you will be redirected to Crunchyroll to activate your service. For other channels, TELUS will provide you with the activation steps by email or SMS. Follow the on-screen prompts to link your Crunchyroll account. You’ll receive a confirmation message once the activation is complete.
What can I do if I accidentally linked the wrong account to my subscription?
Please reach out to our customer service for assistance in updating your email address.
Why is my Crunchyroll billing date different from my TELUS’ billing date?
Crunchyroll subscriptions follow a 30-day billing cycle starting from the date of sign-up. This may not align with your TELUS billing cycle. Please check your TELUS account or contact their support team for specific billing dates.
Can I change my payment method?
No, since the subscription is billed through TELUS, the payment method is tied to your TELUS account. You would need to cancel the service with TELUS first.
How can I change my subscription plan?
Currently, only the Mega Fan tier is available through TELUS. Any changes to available plans in the future will be communicated.
How can I cancel my subscription?
You can manage or cancel your Crunchyroll subscription through your TELUS account by accessing the add-on services section or contacting their customer support team.
Why was my Crunchyroll subscription canceled if I didn’t request it?
Subscriptions may be canceled due to issues, such as failed payments or changes to your TELUS account. Contact TELUS customer support for clarification.
What can I do if there is a non-recognized charge on my TELUS bill?
If you notice an unfamiliar charge, contact TELUS customer support to investigate and resolve the issue.
How do I contact TELUS customer service?
You can reach TELUS customer support by visiting their website or calling their support line for assistance.
What happens if I’m a premium user and try to activate through TELUS?
If you attempt to activate through TELUS with an existing premium account, you will see an error message and will not be able to continue. If you log in with your existing premium account instead, you will be redirected to the homepage, and your account will remain unlinked from TELUS. If you prefer to switch your payment method to TELUS, you can either cancel your current subscription and wait for it to end or create a new Crunchyroll account (but please note: history and preferences will not transfer).
What can I do if I forget my Crunchyroll account password?
If you need to reset or have forgotten your password, please refer to the following article.
What can I do if I don’t have access to the email I used to create my Crunchyroll account?
If you don’t have access to the email you entered for your Crunchyroll account, please contact TELUS for support.