Welcome to the Crunchyroll experience on Sky devices! Here are answers to commonly asked questions to help you get started and enjoy seamless streaming.
What Sky devices can I use to watch Crunchyroll?
Crunchyroll is compatible with Sky Stream and Sky Glass devices.
Is Crunchyroll available on Sky devices in my country?
Sky devices are only available in the UK and the Republic of Ireland.
What software version does my Sky device need to run Crunchyroll?
Make sure your Sky device has the latest software update installed.
How do I get the Crunchyroll app on my Sky device?
You don’t need to download or install anything on your Sky device to get the Crunchyroll app. Your device will update automatically, and the app will be added to your app list:
- Press the Home button on your remote
- Scroll down to Apps
- Locate the Crunchyroll App and select OK - the center of the directional pad on your remote.
How do I update the Crunchyroll app on my Sky device?
You don’t need to worry about manual updates! Updates for Crunchyroll are applied automatically as long as your device is connected to the internet.
How do I log in to my Crunchyroll account on Sky?
You can log in to your Crunchyroll Account on your Sky device in three different ways:
- Entering your email address and password
- Log in with Activation Code
- Scanning the QR code
Can I subscribe to Crunchyroll Premium using my Sky device?
To start a subscription, you can create an account and choose the premium membership that best suits your streaming needs. Please note that this process is currently available only on the web.
How do I turn on subtitles or closed captions?
To enable subtitles or closed captions:
- Play a video.
- Open the settings menu using the gear icon in the video player.
- Toggle the Subtitles or Closed Captions option.
Can I customize subtitles and captions?
Currently, not all subtitles and closed captions are customizable. To check if customization is available, please follow these steps:
- Click on the gear icon while playing a video.
- Select Subtitles from the options menu.
- If customization is available, you’ll be able to adjust the subtitles accordingly.
Are there parental controls for Crunchyroll on Sky?
Yes, you can set the desired content restriction for each profile on the profile settings.
What should I do if Crunchyroll isn’t working on my Sky device?
Please try the following steps to improve the app’s performance:
- Restart your device: Press and hold the power button for 10 seconds or unplug the power source for 10 seconds, then plug it back in.
- Check your internet connection: Ensure your TV is connected to the internet. Try accessing other apps to verify your connection.
If you’re still having trouble connecting, reach out to the Crunchyroll support team - we’re happy to help!
What can I do about buffering or lagging videos?
If you’re having issues with playback, please try the following steps:
- Make sure you have a strong internet connection: Check your internet speed and try moving your router closer to the TV or using a wired connection.
- Restart your device: Press and hold the power button for 10 seconds or unplug the power source for 10 seconds and plug it back in.
If you’re still having trouble connecting after trying these tips, reach out to the Crunchyroll support team for help.