Fan Pack and Super Fan Pack Special Offer
- Why can't I access these offers?
As we work to improve our customer experience, we are promoting a limited offer as part of a test to a small percentage of users. We are continually trying out new feature ideas to improve our service. We limit this first step so that we can identify any potential concerns and to ensure that the ideas that come to life in our products, are what make our users happy.
- If this a trial, when will it be available to everyone?
Once the experiment ends, an in-depth analysis will be carried out to further make a decision of whether the new additional offers can be made available for everyone. If this is the case, an official announcement will be made to notify new and existing users.
- Does this mean the Crunchyroll Premium+ plan is going away?
CR Premium+ member’s subscriptions remain the same. If there will be any changes when it comes to our subscription plans, we will make sure all new and existing users will be notified.
- Is the price of Premium+ going up?
The existing Premium+ offer is not changing at this time.
- Why does it say VRV is not available to me?
VRV is only available within the United States at this moment. We are working to make VRV more available soon! If you are in the US, make sure you have linked your accounts.
To link follow these easy steps:
- Go to the user icon on the top right and select “Link Crunchyroll”
- On the Link Crunchyroll page, click on the blue “Link” icon.
- Enter your Crunchyroll credentials and approve account linking.
- How will my credit card be charged? Can I cancel and return to Crunchyroll or VRV only?
Since you have purchased the offer on the Crunchyroll website, your credit card will also be charged by Crunchyroll. This also enables you further to cancel your subscription through your account settings on Crunchyroll as well.
If you decide to cancel your joint subscription, you will still be able to take full advantage of Crunchyroll and VRV separately. Simply subscribe to any of the other existing subscription plans either on Crunchyroll or on VRV.
- Will I be double charged?
Existing VRV Premium Account holders should receive an email notification from Crunchyroll indicating that they are double-paying if they have signed up in two places. To resolve, please go into your VRV account and cancel your VRV subscription.
VRV account holders can still add Credit Card details into their VRV account, but the credit card will not be charged unless they have subscribed to one of our a-la-carte channels available on VRV or to the VRV Combo Pack separately. Crunchyroll Fan Pack/Super Fan Pack subscription holders should cancel the separate VRV subscription that they don’t wish to pay for to avoid being double charged.To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.