Why am I seeing a new video player on Crunchyroll, but my friends aren’t?
We’re always trying to improve the Crunchyroll experience, and as part of that, we are testing a new video player on desktop for a small percentage of users. We are always looking for ways to update and improve our service. We’ve limited this first rollout so that we can identify any potential concerns, and ensure our products continue to make our users happy.
If this a trial, when will it be available to everyone?
Once the research period ends, an in-depth analysis will be carried out to further make a decision on when this will be available for everyone. When we get more details, an official announcement will be made to notify new and existing users.
What’s the point of a new video player?
The new Crunchyroll player will have much better performance, making it that much easier and faster to watch your favorite anime. Also, many users have been asking for a video player that uses HTML5 technology, which our new player does.
Is this available to everyone?
Yes, this is available to everyone, regardless of subscription status or geographic region -- however, only a percentage of our users are able to use the new player at this time.
Can I opt-in/opt-out of this new video player?
We do not currently have any plans to allow users to opt-in or opt-out of the new video player.
How do I change the subtitle language / turn off subtitles?
You can change your subtitle language by selecting the language at the bottom of the screen, or by changing your preferred language in your account settings. At this time, you will not be able to turn off subtitles on the new video player.
What do I do if I find any bugs / something doesn’t work / I want to provide feedback about the player?
For the above concerns, please contact us directly with your details.
I’m a free user, am I supposed to be able to watch videos in HD?
Yes! Resolution will be based on bandwidth, but we are excited to provide HD video for all users on desktop, starting with this new player.
Why can’t I turn off autoplay / why does autoplay take me out of fullscreen / why doesn’t autoplay work on my browser?
Some autoplay functionality may not be available on the new player at this time, but we are working on continuous improvements to the player and you should expect to see these addressed shortly!
Some features from the old player are missing. What happened?
We’re just beginning rollout of this new player and be adding features soon!
Why can’t I take a clean screenshot anymore?
The player controls will fade away if you move your mouse away from the screen.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
Can I control player resolution?
The player is designed for resolution to vary based on a user’s bandwidth. However, we’ve given you control options to watch on lower resolutions, if desired.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.