FREQUENTLY ASKED QUESTIONS
WHAT IS CRUNCHYROLL MEGA FAN?
With Crunchyroll Mega Fan, you’ll get:
- Ad-free viewing
- Full access to library and simulcast shows
- Access to digital manga
- Offline viewing and access to four concurrent streams
- A special Crunchyroll Store discount of $15 off a $100 purchase every three months
WHAT IS XBOX GAME PASS ULTIMATE?
Xbox Game Pass Ultimate includes all the benefits of Xbox Live Gold and over 100 high-quality games. Play games with friends on console, PC, phones and tablets, and get an EA Play membership – all for one low monthly price. Enjoy new games on day one like Halo Infinite from Xbox Game Studios, as well as iconic franchises from Bethesda Softworks, indie games, and more. Plus you can enjoy free Perks like Crunchyroll Mega Fan, in-game content, consumables, and more.*
* Halo Infinite: coming soon. Terms and exclusions apply. Game catalog varies over time, by region, and by device. Streaming limits apply. Requires compatible controller (sold separately) and supported device; see system requirements. See xbox.com/gamepass and https://www.ea.com/ea-play/terms and https://www.ea.com/ea-play for details.
Q: How long do I have to claim the Crunchyroll Mega Fan Perk through Xbox?
A: Eligible users can claim the Perk from November 2, 2021 to February 1, 2022.
Q: How long does the Crunchyroll Mega Fan code last for?
A: After claiming the Perk, you must redeem your Crunchyroll Mega Fan code in your Crunchyroll account by March 2, 2022. The free trial lasts 75 days after redemption.
Codes unredeemed by March 2, 2022 will expire and you’ll no longer be able to claim 75 days of Crunchyroll Mega Fan.
Q: Who can receive the Crunchyroll Mega Fan Perk?
A: All current and new Xbox Game Pass Ultimate members are eligible for this promotion excluding those in the following regions: Japan, Korea, Taiwan, China, and Hong Kong SAR.
Note: If you have previously started a free trial or are currently subscribed to Fan, Mega Fan, or Ultimate Fan, you’re unable to claim 75 days of Crunchyroll Mega Fan.
How do I redeem Crunchyroll Mega Fan Perk through Xbox?
As long as you're an Xbox Game Pass Ultimate member, you're able to take advantage of the free 75 day Crunchyroll Mega Fan offer directly through the Perks gallery on your Xbox console, the Xbox App on Windows 10 PC, or the Xbox Game Pass Mobile App for iOS/Android.
- In your Xbox Game Pass menu, navigate to the Perks tab. You’ll see the Crunchyroll Mega Fan Perk listed in the gallery.
- When you hit claim, you will receive your unique URL (along with a QR code if you claim on console). On console, you can scan the QR code or open in Edge. PC and Mobile users will see their browser open automatically (iOS users may have to finish redemption on console or PC).
- If eligible, you’ll be brought to the redemption page to start a 75-day free trial!
Note: Before you scan this QR code, make sure you’re logged into your own Crunchyroll account on your phone. If you accidentally claim the Crunchyroll Mega Fan code on an account that’s not yours, you cannot acquire another code!
Q: What shows can I watch in my country with Crunchyroll Mega Fan?
A: To find what shows are available in your region, please visit https://www.Crunchyroll.com/videos/anime/alpha
Q: Why do I need to submit my payment info to redeem Crunchyroll Mega Fan?
A: Because Mega Fan is a subscription plan, at the end of your free 75-day trial, we will start your first billing cycle so you can continue to enjoy Mega Fan on Crunchyroll.
You can cancel the Mega Fan subscription at any time before the end of the 75 days!
TROUBLESHOOTING AND OTHER ISSUES
Q: What if I don't see the Crunchyroll Mega Fan Perk in my Perks gallery?
If you’re an Xbox Game Pass or Xbox Live Gold member, but NOT an Xbox Game Pass Ultimate member, you won't be able to redeem this promotion and won't see this in your Perks menu. The Crunchyroll Perk may also not be supported in all Xbox Game Pass Ultimate territories. For the purposes of this offer, supported regions do not include: Japan, Korea, Taiwan, China or Hong Kong SAR.
For questions or further review, please contact the Xbox Support team: https://support.Xbox.com/contact-us!
Q: My Crunchyroll Mega Fan code doesn’t work when I try to redeem it.
A: If you've previously started a free trial or are currently subscribed to Fan, Mega Fan, or Ultimate Fan on your Crunchyroll account, you won't be able to claim this free 75-day Perk.
If you’ve never started a free trial or subscribed to Fan, Mega Fan, or Ultimate Fan, please submit a ticket through our support system: https://help.crunchyroll.com/hc/en-us/requests/new and our support team will investigate further.
Q: I get a "This Free Trial Code has Expired or is Invalid" error when I try to apply my Mega Fan code.
A: If you’re seeing a "This Free Trial Code has Expired or is Invalid" error, that means the Mega Fan code has already been used or has expired. Double check if you've redeemed this code on another Crunchyroll account or if someone with access to this code has already redeemed it on another account.
Once the code has been redeemed, it cannot be redeemed again, nor can it be transferred from one account to another.
Q: I’m having trouble with my Microsoft account.
A: Please contact the Xbox support team: https://support.xbox.com/contact-us
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.