If you are new to Crunchyroll we want to welcome you! We would like to share with you some of the most frequent questions we receive about the service.
Here are some of the most common questions:
Do you have anime that are in English instead of Japanese with English subtitles? Yes we do! Here’s how you can get more info. Please follow the link below: Do you have shows dubbed in English?
How can I find out which anime shows are available in my country? We have a page that shows all anime available in your region. Please follow the link below: Which shows are available in my country?
Is it possible to change my username after I have already created my account and have a username? Unfortunately no. Please follow the link below for more info: Can I change my username?
I can’t access or log into my account. Am I using the correct account? Did I forget my username and/or password? Please follow the link below for assistance in finding your account: Why can't I access my account? or Why isn't it showing as Premium?
Why is the video not playing or showing correctly? There are various technical reasons that can cause these issues. Please click the link below for technical assistance: The VIDEOS AREN'T WORKING properly! What's wrong?
Why is the video stuttering and/or pausing? There may be some cache issues. Please click the link below for technical assistance with your XBox: My XBOX ONE app won't let me watch any videos!
My internet connection seems to be slow. Do you have any possible solutions that may help? Sometimes changing your DNS can help. Please follow the link below for internet connection assistance: Xbox One Internet Connection Issue – Change DNS
Welcome to Crunchyroll! We’re glad you’re here.To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.