As of September 29th 2021, CR Android TV apps earlier than v2.3.0 and Fire TV apps earlier than v2.2.0 will no longer work. Please upgrade to the latest version of the Crunchyroll app.
For users of Android TV v2.2 and Fire TV v2.1 (the last update before the current version of the app), you will be asked to go to the app store and to update to continue to use Crunchyroll. Once updated, you will be able to access Crunchyroll.
For some users on earlier Android TV or Fire TV versions, the app may not have an "update your app" message. The app will not be able to connect to our servers and will display an error message at launch. Please update the Crunchyroll app.
Please make sure your device and Crunchyroll app are updated to the latest versions. If you have any additional questions, please don't hesitate to contact our support. Thanks.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.