Billing or Sign Up Questions
Like "Why do I see Ads?" or "Did I get billed twice?"
Premium Billing
- Why does it say "You may not cancel your membership at this time"?
- I paid for Premium Membership, but don't have access to any Premium benefits. What happened?
- I'm being billed twice. What's happening?
- I canceled, why am I still being billed?
- Why can't I access my account? or Why isn't it showing as Premium?
- How do I remove my credit card information?
Premium Membership
- I have a 3 month or 12 month Fan membership, how do I upgrade to Mega fan?
- How do I contact Crunchyroll Customer Service?
- Issues adding PayPal as a payment method
- Library outreach
- What do I do if my account has been compromised?
- How does Crunchyroll Premium Membership work?