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Billing or Sign Up Questions

Like "Why do I see Ads?" or "Did I get billed twice?"

Premium Billing

  • I was charged for the free trial, what should I do?
  • I received an unknown charge for this service, what should I do?
  • How do I change my payment method?
  • I have not received my refund, what should I do?
  • Why am I being charged on different days?
  • Why does it say "You may not cancel your membership at this time"?
See all 8 articles

Premium Membership

  • How do I change my membership plan?
  • My membership gift card is not working
  • There is no option to cancel
  • How do I cancel my membership?
  • Crunchyroll Price Reduction FAQ
  • I have a 3 month or 12 month Fan membership, how do I upgrade to Mega fan?
See all 11 articles
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