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  2. Billing or Sign Up Questions

Billing or Sign Up Questions

Like "Why do I see Ads?" or "Did I get billed twice?"

Premium Billing

  • Why does it say "You may not cancel your membership at this time"?
  • I paid for Premium Membership, but don't have access to any Premium benefits. What happened?
  • I'm being billed twice. What's happening?
  • I canceled, why am I still being billed?
  • Why can't I access my account? or Why isn't it showing as Premium?
  • How do I remove my credit card information?
See all 8 articles

Premium Membership

  • Super Fan Pack FAQ
  • How do I contact Crunchyroll Customer Service?
  • Can I cancel anytime? How?
  • Issues adding PayPal as a payment method
  • Library outreach
  • What do I do if my account has been compromised?
See all 9 articles
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