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  1. Knowledge Base
  2. Technical Questions

Technical Questions

Like "Why doesn't this video play on XBOX, PS4, mobile, etc?"

Android Technical Help

  • My Android app will not start or crashes on startup
  • Android TV and Fire TV
  • Basic Video Help (Android)
  • The videos are playing in the background under an error message.
  • Why am I unable to play a video that was recently released?
  • What does Premium Membership get me?
See all 11 articles

iOS Technical Help

  • iOS Shareplay FAQ
  • Basic Video Help (iOS)
  • Why do I see a black border when I connect my iOS device to a smart TV?
  • Why am I unable to play a video that was just recently released?
  • Why does the app tell me I need to be a Premium Member to watch this video?
  • Why isn't (specific show) available on Crunchyroll?
See all 8 articles

Video Help (Web and Consoles)

  • Why can't I view content dubbed in another language?
  • Basic Video Help (Browser Streaming)
  • How do I make a subtitle report?
  • My XBOX ONE app won't let me watch any videos!
  • Basic Video Help (PS4)
  • Basic Video Help (Wii U)
See all 9 articles

Account Help

  • It's telling me "Incorrect login information" when registering
  • What's going on with Guest Passes?
  • How to Disable an Ad Blocker
  • How do I fix my Queue?
  • How do I create a username?
  • Can I change my username?
See all 7 articles
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