Why can’t I add shows to my watchlist?

Restart Fire Stick:

• Go to Settings > My Fire TV > Restart.

Clear cache/data:

• Go to Settings > Applications > Manage Installed Applications > Crunchyroll App.
• Select Clear cache and Clear data.

• From Home, go to Settings > Device Preferences (or Device Options).
• Select Restart/Reboot.
• After restart, uninstall and reinstall Crunchyroll.

• Restart your modem/router by unplugging for 2–3 minutes.
• Uninstall and reinstall the Crunchyroll app.
• Restart Apple TV via Settings > Restart.
• Power cycle your TV and Apple TV.

• Remove any ad-blocking extensions.
• Turn off VPNs or antivirus software.
• Disable all browser extensions to test.
• Clear your cache and cookies, then update your browser.
• Refresh the page with Ctrl+F5 (Windows) or Shift+Cmd+R (Mac).
• Try again in an Incognito/Private window.

• Update both Crunchyroll and Google Home apps.
• Stop casting, close Crunchyroll, and reopen it.
• Reinstall Crunchyroll (on Chromecast with Google TV or your casting device).
• Reboot Chromecast.
• Confirm both devices are on the same Wi-Fi network.

• Make sure your device is updated.
• Close other apps or browser tabs.
• Turn off VPNs.
• Uninstall and reinstall the Crunchyroll app.

• Turn off the console fully.
• Enter Maintenance Mode by holding both volume buttons + power.
• Choose Initialize Console Without Deleting Save Data.
• Clear cache and delete Crunchyroll app data.
• Reinstall the Crunchyroll app.

• Power down the console fully (not Rest Mode).
• Unplug the power cable, wait a moment, then plug it back in.
• Clear app cache/data.
• Uninstall and reinstall Crunchyroll.

• Clear cache: Press Home 5x > Up > Rewind 2x > Fast Forward 2x. Wait 15–30 seconds.
• Uninstall and reinstall the Crunchyroll app.

Xbox One:

• Restart from Power Center (hold Xbox button → Restart Console).
• Or restart from Settings > General > Power Options > Restart now.
• For full power cycle: Hold the console’s power button for 10 seconds until it shuts off, then restart.
• Clear app data: Settings > Devices & connections > Blu-ray > Persistent Storage > Clear Persistent Storage.

Xbox Series X/S:

• Go to Settings > System > Console Info > Reset Console.

If you tried all the steps above and still can’t add shows to your Watchlist, contact Crunchyroll Support. Be ready to share:

• The show name
• The device or browser you’re using
• Crunchyroll app version (if on mobile/TV)
• OS version