Crunchyroll is supported on Hisense TVs running VIDAA OS, as well as some other brands that use the VIDAA platform (like Toshiba, Loewe, and Sharp). Here’s everything you need to know:
What is VIDAA OS?
VIDAA OS is a smart TV operating system created by Hisense. It powers Hisense TVs and some other TV brands, letting you download and use apps like Crunchyroll.
Can I access the Crunchyroll app on VIDAA in my country?
Yes! The Crunchyroll app is supported in the United States and in all other countries where both Crunchyroll and VIDAA TVs are available.
How do I install the Crunchyroll app?
- Open the app store on your Hisense/VIDAA TV.
- Search for Crunchyroll.
- Select Install and follow the on-screen steps.
How do I update the Crunchyroll app?
Crunchyroll updates on VIDAA OS are applied automatically. Just make sure your TV is connected to the internet.
What is the minimum OS version required?
- Crunchyroll requires VIDAA U6.
- VIDAA U4 and U5 are not supported.
Which Hisense TV model years are supported?
Most Hisense TVs from 2020 and later that run VIDAA U6 are supported. Not all models are compatible, so check your TV’s specifications if you’re unsure.
How do I start a subscription to Crunchyroll Premium on my Hisense/VIDAA TV?
You’ll need to sign up for Crunchyroll Premium through the Crunchyroll website. Once subscribed, you can log in on your TV to start watching.
How do I log in to my Crunchyroll account on my Hisense/VIDAA TV?
- Open the Crunchyroll app on your Hisense/VIDAA TV.
- Select Log In > Log in with Email or Log in with a Code.
- Enter your email and password, or use the code shown on your screen.
Subtitles and captions
- Closed Captions (CC): Can be turned on/off in the video player settings.
- Caption styling: You can customize the look of closed captions in settings.
- Subtitles: For some shows, subtitles are built into the video and can’t be customized.
Can I watch mature content in the Crunchyroll app?
By default, mature content is restricted. To allow it, log in to your Crunchyroll account on the website, go to Settings > Preferences, and enable mature content playback.
I’m experiencing issues with Crunchyroll on Hisense/VIDAA TV. What should I do?
If Crunchyroll isn’t working on your VIDAA OS TV, try the following steps:
- Restart your TV: Turn off your TV, unplug it from the power source, wait for about 30 seconds, then plug it back in and turn it on.
- Check your internet connection: Ensure your TV is connected to the internet. Try accessing other apps to verify your connection.
- Update the app: Go to the app store on your TV and check if there’s an update available for Crunchyroll.
- Reinstall the app: Uninstall Crunchyroll, then reinstall it from the app store.
The app is slow or lagging. How can I improve performance?
If the Crunchyroll app is running slowly on your Hisense TV:
- Close other apps: Make sure no other apps are running in the background.
- Clear cache: Go to the app settings and clear the cache. This can help improve performance.
- Ensure a strong internet connection: Check your internet speed and try moving your router closer to the TV or using a wired connection.
- Restart your TV: A quick restart can often resolve performance issues.
The app crashes or freezes frequently. What should I do?
If the Crunchyroll app is crashing or freezing:
- Update the app: Make sure you have the latest version of the app installed.
- Clear cache and data: Go to the app settings and clear both cache and data. Note that clearing data may reset some of your settings.
- Reinstall the app: Uninstall the app and then reinstall it from the app store.
- Check for system updates: Ensure your VIDAA OS is up-to-date. Go to the TV’s settings and check for any available system updates.
With these steps, you’re ready to enjoy Crunchyroll on your Hisense TV with VIDAA OS!