If you find yourself experiencing problems where you only see a black screen, a blank screen, or your videos are halting and stuttering, don’t stress! Together, we will explore a few basic troubleshooting steps to remedy the problem:
- Try turning off any ad blocker programs as some may have detrimental effects.
- Try running the browser in incognito and see if that fixes any issues. If it does, it may mean one of your extensions is conflicting with video playback.
- Try another browser that Crunchyroll currently supports.
- Make sure your browser is currently up to date.
Current Supported Browser versions
| Browser | Supported versions | |
| Chrome | 117+ | |
| Firefox | 117+ | |
| Edge | 117+ | |
| Safari | 16.1+ |
Getting to the right servers:
- We understand that sometimes streaming your favorite shows can be a bit of a challenge, especially with servers located all over the country. Sometimes, it’s just a matter of pointing to the right DNS server.
- You’ll find complete instructions on how to change your DNS by using OpenDNS.com's all-encompassing guide. We'd try this first, as their servers are only in the USA and Europe. Kind of like having your own hero agency looking out for you!
- If this doesn't seem to help, you can try Google's Public DNS. This DNS change seems to work well with ongoing video problems.
If you run into further trouble while using your browser, please contact us and provide the browser in use, the current version, and the shows affected at the moment in the description!
Thanks for your patience, anime fan. Happy streaming!