Please make sure you are logging in to the correct Crunchyroll account. Make sure your account appears as Premium when you log in on the Crunchyroll website/app.
If you just upgraded your account, please allow a few minutes for the changes to be reflected. If the issue persists, please contact us.
Info for ticket submission (chat widget)
- Game title:
- Email associated with your Premium Crunchyroll account:
- Device (model and OS version):
- Screenshot of the receipt for the Premium Membership purchase: for Google (Order GPA), Apple (Order ID)
- Screenshot/ recording of the issue (if applicable)