Right Stuf Anime Orders FAQs

• Currently, your Right Stuf open orders and pre-orders will still be processed and fulfilled by Right Stuf.

• Absolutely! We’re continually committed to delivering the best premium packaging experience at both of our warehouses.

Heads up! The stores will continue to process their own returns. For more information, check out our Right Stuf return policies below:

• The return window is 30 days from when the order is shipped.

NOTE: In the case that your refund results in the original order falling below the free shipping threshold, your refund will be reduced by the shipping amount.

• Prior to your return, you will need a Return Authorization Number. To obtain this, you can contact customer service for a Return Authorization Form.

NOTE: Products returned without a Return Authorization Number or past the 30 days (60 days for GA members) may be refused and returned to the customer. Should we decide to process the return, you will be charged a restocking fee of 15% and any damaged product will be deducted from your refund. Products refused or undeliverable are subject to the restocking fee and return shipping being deducted from the refund.

• If you do not have Route Insurance on your order, you will need to fill out the form below to request a case. Remember, our return period for customers is 30 days from when the order shipped. Please have your pictures ready, as our Customer Care will ask for them once they start working on your case.
• Unfortunately, we will not be able to accept returns for opened items as they would be considered used.

NOTE: All sales for imperfect items and clearance items are final.

• While return shipping of the original item is the shopper’s responsibility, we will ship replacements and exchanges to you free of charge.
• All figurine sales are final. It may be returned for an exchange if defective but if a replacement is not available, a gift certificate will be issued in its place. This same policy can apply to other products based on the publisher, but please make certain you read product descriptions thoroughly.
• Slipcovers are not guaranteed on all items even if the item is pictured with one on the website. Publishers change specifications on items and Right Stuf Anime cannot be responsible for typographical or pricing errors and/or any inaccuracies in product descriptions, imagery and specifications provided to us by publishers.
• Since we cannot guarantee that we'll have more slipcovers for items, a damaged slipcover doesn't make the item defective and replacements will not be issued.
• It may take around 5-7 business days for a refund to be processed, as every return has to go through our Returns department. Once processed, you will receive a confirmation message.
• While we understand that returns will happen, if you have more than a 3% return rate in a rolling calendar year, your account will come under system review and may result in your purchasing privileges being revoked. If you have additional questions, please feel free to review our Terms of Use.

NOTE: If you check out using PayPal, we are unable to refund returned orders and items after 1 year from the time the order was originally placed. If a return occurs for a PayPal order after this time, you will instead receive a gift certificate for the value of the cancellation.

If you used a credit card and that card is no longer valid or able to accept a refund, you will instead receive a gift certificate for the value of the cancellation.