What happened to my Right Stuf open orders and pre-orders? Will they now be fulfilled by Crunchyroll?
- At this time, your Right Stuf open orders and pre-orders will still be processed by Right Stuf.
Will Crunchyroll and Right Stuf’s warehouses have the same standards of packaging products?
- Yes, we’re committed to delivering the best premium packaging experience at both of our warehouses!
Can I return Crunchyroll Store items to Right Stuf? Can I return Right Stuf purchases to the Crunchyroll Store?
Not yet! The stores will continue to process their own returns. Check out our return policies for more information:
Right Stuf return policy:
- Return window is 30 days from when the order is shipped.
- NOTE: Any refunds that result in the original order falling below the free shipping threshold will result in your refund being reduced by the shipping amount.
- You will need a Return Authorization Number prior to your return. Please contact customer service for a Return Authorization Form.
- NOTE: Products returned without a Return Authorization Number or past the 30 days (60 days for GA members) may be refused and returned to the customer. Should we decide to process the return, you will be charged a restocking fee of 15% and any damaged product will be deducted from your refund. Products refused or undeliverable are subject to the restocking fee and return shipping being deducted from the refund.
- If you do not have Route Insurance on your order, you will need to fill out the form below to request a case. Remember, our returns period for customers is 30 days from when the order shipped. Have your pictures ready, as our Customer Care will ask for them once they start working on your case.
- Unfortunately, we will not be able to accept returns for opened items as they would be considered used.
- NOTE: All sales for imperfect items and clearance items are final.
- Return shipping is the shopper’s responsibility. However, for replacements and exchanges, we will ship the new item(s) to you free of charge.
- All sales are final for Figures. It may be returned for an exchange if defective but if a replacement is not available, a gift certificate will be issued in its place. This same policy can apply to other products based on the publisher, make certain you read product descriptions thoroughly.
- Slipcovers are not guaranteed on all items even if the item is pictured with one on the website. Publishers change specifications on items and Right Stuf Anime cannot be responsible for typographical or pricing errors and/or any inaccuracies in product descriptions, imagery and specifications provided to us by publishers.
- Since we cannot guaranteed that we'll have more slipcovers for items, a damaged slipcover doesn't make the item defective and replacements will not be issued.
- It can take around 5-7 business days for a refund to be processed through as every return has to go through our Returns department. Once done, you will receive a confirmation.
- *Please keep in mind that if you check out using PayPal, we are unable to refund returned orders or items after 1 year from the time the order was originally placed. If a return occurs for a PayPal order after this time, you will instead receive a gift certificate for the value of the cancellation.
- If you used a credit card and that card is no longer valid or able to accept a refund, you will instead receive a gift certificate for the value of the cancellation.