Got questions about billing in the Crunchyroll Store? We’ve got you covered! Here are the most common FAQs and what you need to know.
Do you charge sales tax?
Yes, but only in certain states. Sales tax is applied to orders originating from or shipping to:
Arizona Arkansas California Colorado Connecticut Florida Hawaii Iowa Kentucky Maine Minnesota Nebraska | New Mexico North Carolina Ohio Pennsylvania South Carolina South Dakota Tennessee Texas Vermont Washington Wisconsin |
Why is the tax in the order summary different from the estimated tax?
The tax you see during checkout is an estimate. Your final tax is calculated after purchase, based on the exact tax rates in your city, state, county, and district.
Why was I charged for a credit card authorization?
When you check out, your card will show a temporary authorization hold for the full order amount. This hold helps your bank make sure the funds are available. It isn’t a final charge, and it will drop off on its own after a few days.
It’s common to think this looks like a double charge, but don’t worry, you won’t be billed twice. Your card is only charged once your order starts moving through our system and gets prepared to ship.
Why do I see more than one charge for my in-stock order?
Your order will ship in more than one package when the items come from different warehouse locations. Because each package ships out on its own, you’ll see a separate charge for each shipment.
These aren’t extra fees; they’re just the parts of your original order being processed at different times. You won’t be charged twice for shipping, even if your items travel from different spots.
When will you charge my credit card for pre-orders or backordered items?
For pre-orders and backordered items, your bank may place a temporary hold on your card at checkout. This is just a quick check to make sure your payment method works — it’s not an actual charge, and it will expire on its own after a few days.
You’ll only be charged once the item is released and ready to ship.
That’s it! With these billing FAQs in mind, you’ll know exactly what to expect when placing your next Crunchyroll Store order.