Where did my saved address and payment information go on store.crunchyroll.com?
- On July 9, 2024, we migrated to a new eCommerce platform. If you placed an order on store.crunchyroll.com before July 9, 2024, it will still be shipped on time. Although most of your account info has been transferred, you’ll need to enter your shipping address and credit card information again to make a purchase, as the current saved information won’t be there anymore.
Note: If your order was placed on https://crunchyroll-shop.de/ before July 9, 2024, you can check the current status of your order by contacting our support team. We are committed to providing you with the best possible experience and will continue to monitor our systems to ensure a smooth and seamless user experience.
To contact our Support Team, please follow the steps below:
- Go to this link: https://help.crunchyroll.com/hc/en-us/requests/new
- Go to the bar that says “Please choose your issue below”
- Set the issue type “E-commerce”
- Please enter your preferred email address in the designated field, where we can reach out to you.
How do I create a Crunchyroll Store account?
To create an account, please click 'Log in' in the top right corner of the Crunchyroll Store homepage. You will be directed to the account signup page on Crunchyroll.com. Please follow the prompts to complete the account creation process -— it's free! Once completed, please click 'Log In' again on store.crunchyroll.com.
How do I log in using my Crunchyroll streaming account credentials?
- Click “Login” located in the upper right-hand corner of store.crunchyroll.com
- You will automatically be directed to the login page of crunchyroll.com
- After entering your credentials, click "Log In," and you will be redirected back to the Crunchyroll Store.
- That's it! You are now logged in!
Note: If you are logged in to Crunchyroll.com, the Crunchyroll Store login process is only 1-click. If you are logged out of Crunchyroll.com, you will need to repeat Steps 1-3 to log in back to the store.
How do I log out of my Crunchyroll Store account?
- Click "Sign Out" on your profile icon next to the search bar. Please note, this will only log you out of your Crunchyroll Store account.
- To log out of your Crunchyroll streaming account, you’ll need to go to www.crunchyroll.com and Log Out under your Profile icon.
What are the benefits of having a Crunchyroll Premium Membership?
For a limited time, Premium members can take advantage of the following benefits on the Crunchyroll Store:
- Fan: 5% discount on all products except for books and manga in France, Germany, Belgium, Austria, Croatia, Denmark, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Portugal, and Spain, items on sale, subscriptions, and gift cards.
- Mega Fan: 10% discount on all products with the exceptions of books and manga in France, Germany, Belgium, Austria, Croatia, Denmark, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Portugal, and Spain, items on sale, subscriptions, and gift cards.
Am I eligible to receive the benefits of having a Crunchyroll Premium Membership if I subscribed through Amazon?
Yes, you can enjoy all the benefits of being a Crunchyroll Premium member by linking your Amazon and Crunchyroll accounts. Please refer to Crunchyroll channel available on Amazon Prime for more details.