If you received a bigger charge than what was advertised, please check if one of the following scenarios could apply to your case:
Apple grouping multiple purchases into one receipt
This happens if several purchases are grouped into one charge. When you buy any in-game items or packages, your payment method is charged at the time of purchase or within a few days.
If you don’t recognize a charge, try to identify that charge in your purchase history and see if multiple purchases were grouped into one larger charge. Or look at the receipt that was emailed to you and see if multiple purchases were included.
You can find the receipt for each separate charge if you follow these steps:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID and password.
- A list of your recent purchases appears.
- If you’re not sure what you were charged for, but you know the amount of the charge, search for the amount.
- If you're looking for information about older purchases, find your purchase history in Settings or Account Settings on your device.
Tax addition
Google Play and App Store, as third-party companies, can choose their own pricing and apply a tax; the amount depends on what your state or region requires.
Taxes are determined by your local city/county/state based on your billing address. The tax is applied at the time of your billing based on the laws governing your area at that time. The amount may be subject to change as local tax requirements change.
Unfortunately, we are not able to influence the tax amount as it applies according to the region you're in.
Info for ticket submission (chat widget)
- Date of Purchase:
- Username:
- User ID:
- Server:
- Item(s) Purchased: (including any bonuses)
- Price of Purchase(s): (in dollars)
- Receipt ID: for Google (Order GPA), Apple (Order ID), for Xsolla (Order ID)