Please note that the game progress is saved locally, so if you reinstall the game or clear the app cache, your game progress will be lost.
Make sure your device is not clearing the app data automatically (you should be able to check this in your device’s Settings).
Additionally, in some games, the progress is not saved automatically at any time; you might need to reach a save point or save manually using a save slot.
If you believe there is an issue with the game saves, please contact us.
Info for ticket submission (chat widget)
- Game title:
- Email associated with your Premium Crunchyroll account:
- Device (model and OS version):
- Screenshot/ recording of the issue (if applicable)