We’re sorry to hear you are encountering issues with the game. Please attempt the steps listed below for troubleshooting:
- Confirm the available storage space and RAM on your device.
- Depending on the game, 3-6GB RAM is recommended.
- Close all other applications running concurrently with the game you’re playing.
- Restart the app and your device.
If you are still seeing any issues after performing these steps, please let us know.
Info for ticket submission (chat widget)
- Game title:
- Email associated with your Premium Crunchyroll account:
- Device (model and OS version):
- Screenshot/ recording of the issue
Any additional information you provide will greatly assist us in identifying the issue.