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Why don't I see an option to cancel?

Hey there, fellow anime fan! We know how frustrating it can be when you're trying to cancel a subscription and things don't go as planned. If you're having trouble finding the option to cancel, this guide will help you understand the possible reasons and provide clear steps to get it sorted out. Let's dive in!

Why Can't I Find the Cancel Option
  1. Pending Transaction
    • If there's a transaction still being processed, the cancel option might be temporarily unavailable. For assistance, please reach out to our customer support via the chatbot in the bottom right corner.
  2. Type of Payment Method
    • If you used a payment method other than a credit card, the cancel option might be found in a different place.
    • Please note that for payment methods such as iTunes, Roku and Amazon, cancellations must be made through their respective apps or by contacting their support team.
  3. Incorrect Login Credentials
    • Ensure you're logged in with the correct email address linked to your subscription. Sometimes, using the wrong email can hide the subscription details.

Please note: You can cancel your subscription renewal; however, please be aware that this will not result in a refund or reversal of recent charges. The cancellation will take effect in the following billing cycle.

Steps to Resolve the Issue
  1. If you subscribed using a credit card or PayPal directly on our website, submit a request to customer support by clicking on the bot icon in the bottom right corner.
  2. Here’s what we’ll need to help you:
    • Screenshot of the Charges
    • Receipt
    • Payment Method Details
    • Dates and Amounts Billed
    • Email Address Linked to Your Subscription

Provide the following information according to your payment method, to locate and cancel the subscription

Credit Card
  • Last Four Digits:
  • Expiration Date:
  • Brand (Visa, Mastercard, etc.):
  • Billing/Zip Code:
PayPal
  • Transaction ID: 
  • Agreement ID: 

You can find your PayPal Transaction ID and Agreement ID in the following places:

  1. In the Email Receipt
    • PayPal sends a confirmation email for each transaction. The Transaction ID is usually listed in that email.

  2. In your PayPal Account
    1. Log into your PayPal account.
    2. Click on the Activity tab at the top.
    3. Find the specific transaction you're looking for. You can filter by date or transaction type if needed.
    4. Once you locate the transaction, click on it to view more details. The Transaction ID will be listed on this page.
Google Play
  • Google Order ID (GPA.XXXX-XXXX-XXXX-XXXXX): 
You can find your Google Order ID in several places:
  1. Google Play Receipt Email:
    •  After making a purchase, Google sends a confirmation email to your registered Gmail account. The Google Order ID will be included in that email.

  2. Google Play Store (Web or App):
    1. Open the Google Play Store app/visit the Google Play website.
    2. Go to Account. 
    3. Go to Order History.
    4. Locate the specific purchase, and the Order ID will be listed there.
Apple/ iTunes Contact to Apple support
Roku Contact Roku support
Amazon Contact Amazon support

 

I paid through a third party (Amazon/ Apple/ Roku) 

We can't trace or manage any subscriptions paid through third parties. But don’t worry! We can help you check if there's an active subscription under different credentials. Just include any other email addresses that might be linked to your account in your request.

Please see the links to the relevant Help Center below, or contact the applicable third party for further assistance on how to cancel:

We strongly suggest contacting their support teams directly. They’re like the guild masters of their realms!

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