Looking to cancel but just can’t seem to find the option on how to? This may be due to any of the following reasons:
- There is a pending transaction.
- Your payment method may be different from credit card.
- You are logged in under the wrong email credentials.
If you don't see any option to cancel, and you subscribed with a credit card/PayPal on our website, please reach out to us here for further assistance.
Here is what we will need from you to add to the request:
- A screenshot of the charges
- Receipt if available
- The payment method billed
- Dates and amounts billed
- The email credentials tied to your subscription
- For credit card payments:
- Last four digits
- Expiration date
- Brand (Visa, Mastercard, etc.)
- Billing/Zip Code
- For Google Play:
- Google Order ID (GPA.XXXX-XXXX-XXXX-XXXXX)
- For PayPal:
- Transaction ID
- Agreement ID
We are unable to trace or manage any subscriptions paid through iTunes or Roku. But fear not! We can help you check if there is any active subscription under different credentials. Just include any other email addresses that might be linked to your account in your request.
We strongly suggest that you contact iTunes or Roku's support team for a cancellation.