Skip to main content
Support & Customer Service | Crunchyroll Help
How can we help?
Manage billing information, address login issues and understand your membership benefits.
Payments & Charges
Why am I unable to access my Premium account?
How do I change my membership plan?
Why does the app tell me I need ''Skip ads, Go Premium'' to watch this video?
Where are my premium perks?
Why do I see ADS if I paid for the Premium Membership?
Is it possible to purchase a membership as a gift for someone?
How can I manage the devices connected to my account?
How do I change my username?
How do I change my email address?
How do I verify my email address?
I cannot log in on my Smart/Android TV browser
Why am I having issues logging in?
How do I reset my password?
Why am I still being billed after cancelling?
How do I remove my credit card?
How do I add PayPal as a payment method?
I cannot add PayPal as a payment method, what should I do?
Understanding Taxes on Your Crunchyroll Bill
Why am I being billed twice?
Phishing or suspicious emails
What do I do if my account has been accessed from other regions?
Why don't I see an option to cancel?
How do I cancel my membership?
Why does it say "You may not cancel your membership at this time"?
What is the Crunchyroll Swag Bag?
How do I redeem my swag bag?
I have lost my account (Or I don't remember the email)