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Support & Customer Service | Crunchyroll Help
Account
How can we help?
Manage billing information, address login issues and understand your membership benefits.
Account Preferences
Cancellation
Membership
Payments & Charges
Security Issues
Settings Management
Other
How do I change my username?
How do I change my email address?
How to enable mature content?
Creating multiple profiles
Sign-up and log in using phone number (India)
How do I verify my email address?
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Why don't I see an option to cancel?
How do I cancel my membership?
Why does it say "You may not cancel your membership at this time"?
My premium membership is not active
How do I change my membership plan?
Price change FAQs
I paid through ServiPag/ Oxxo/ Efecty/ PSE/ Pago Efectivo/ Redpagos and I'm still a free member
Why does the app tell me I need ''Skip ads, Go Premium'' to watch this video?
Where are my premium perks?
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Where should I redeem my prepaid code or gift card?
Why am I still being billed after cancelling?
How do I skip the free trial?
New Partnership Announcement: Claro Brazil Now Offers Crunchyroll Access
I need to change my billing date
How to pay with Klarna?
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Phishing or suspicious emails
What do I do if my account has been accessed from other regions?
How can I manage the devices connected to my account?
What is the Crunchyroll Swag Bag?
How do I redeem my swag bag?
Library outreach
I have lost my account (Or I don't remember the email)