If you subscribed to Crunchyroll through Apple’s App Store and want to request a refund, you’ll need to do this through Apple, since they handle all billing for in-app purchases. Here’s what to do:
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Make sure you’ve canceled your subscription first
- Before requesting a refund, confirm that your Apple subscription to Crunchyroll is canceled:
- Open your device’s Settings app.
- Tap your name at the top, then Subscriptions.
- Select Crunchyroll and choose Cancel Subscription if it’s still active.
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Request a refund through Apple.
- Apple processes all refunds for payments made through their App Store.
- Visit Apple’s Request a Refund page.
- Sign in with your Apple ID.
- Choose your Crunchyroll subscription from the list and follow the on-screen steps to submit your refund request.
If you run into trouble or don’t see your subscription listed, reach out to Apple Support for extra help.
Crunchyroll Support isn’t able to process Apple refunds directly, but Apple’s team will review your request and let you know once it’s been resolved.