Koodo customers in Canada can pay for their Crunchyroll subscription directly through their Koodo account. Here’s how it works:
How do I subscribe to Crunchyroll through Koodo?
- Go to the Koodo website.
- Navigate to Shop > Streaming & More.
- Select Crunchyroll from the options.
- Log in to your Koodo account and follow the prompts.
- You’ll be redirected to Crunchyroll to activate your account. Once linked, you’ll see a confirmation message.
How do I pay through Koodo?
The subscription cost is charged to the credit card saved in your Koodo account.
Can I subscribe if I already have a Crunchyroll account?
- Free account: Yes! Upgrade by subscribing through Koodo and link your account during activation.
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Premium account: You can’t switch billing directly. To move to Koodo billing:
- Cancel your current subscription and wait for it to end, then resubscribe through Koodo.
How do I check if my Crunchyroll subscription is billed through Koodo?
Log in to your Crunchyroll account and go to Account Settings > Membership. If you’re billed by Koodo, you will see it here.
How do I activate my Crunchyroll subscription?
If you subscribed online, you’ll be redirected to Crunchyroll to activate. If you signed up through another Koodo channel, you’ll receive activation instructions by email or SMS.
What if I linked the wrong account?
Contact Crunchyroll Support for help updating your email or account link.
Why is my Crunchyroll billing date different from my Koodo's?
Crunchyroll bills on a 30-day cycle starting from your sign-up date. This may not match your Koodo billing cycle. Please check your Koodo account or contact their support team for specific billing dates.
Can I change my payment method?
Your payments are tied to your Koodo account. To manage which payment method you use, you’ll need to go through your account on Koodo. To switch from billing through Koodo, you’ll need to cancel your Crunchyroll membership through Koodo’s website.
How can I change my subscription plan?
Only the Mega Fan plan is offered through Koodo right now.
How can I cancel my subscription?
You can cancel through your Koodo Self-Service Portal or by contacting Koodo support.
Why was my Crunchyroll subscription canceled if I didn’t request it?
This can happen if:
- A payment failed.
- There were changes to your Koodo account.
Contact Koodo support for details.
What if I see an unrecognized charge?
Check your Koodo bill and contact Koodo support if the charge is unfamiliar.
How do I contact Koodo customer service?
You can reach Koodo customer support by visiting their website or calling their support line for assistance.
What happens if I’m a premium user and try to activate through Koodo?
If you try to activate through Koodo with an existing Premium account, you’ll receive an error message and won’t be able to continue. To switch to Koodo billing, you can:
- Cancel your current subscription and wait for it to end.
- Create a new Crunchyroll account (note: history and preferences will not transfer).
What can I do if I forget my Crunchyroll account password?
Follow the steps in this article to reset your password.
What can I do if I don’t have access to the email I used to create my Crunchyroll account?
If you don’t have access to the email you entered for your Crunchyroll account, please contact Koodo for support.