Koodo customers can seamlessly pay for their Crunchyroll subscription through their Koodo account. Here’s everything you need to know to get started:
How do I subscribe to Crunchyroll through Koodo?
- Go to the Kodoo website and navigate to the Streaming & More section under Shop.
- Select Crunchyroll among the streaming options.
- Log into your account.
- Follow the prompts to complete your subscription.
- Koodo will redirect you to Crunchyroll to activate your Crunchyroll account.
Upon successful activation, you will see a confirmation message indicating your account is linked to Koodo.
How do I pay for Crunchyroll using Koodo?
New or free Crunchyroll members can subscribe through Koodo. The subscription fee will appear on the credit card registered in your Koodo account.
Can I subscribe through Koodo if I have a free Crunchyroll account?
Yes! Upgrade your free Crunchyroll account to a premium subscription by subscribing through Koodo. Make sure to link your free account during the activation process.
Can I subscribe through Koodo if I have a premium Crunchyroll subscription?
If you’re already a Premium subscriber, you cannot switch your billing method to Koodo. To avoid double billing, contact Koodo to cancel your subscription. Alternatively, you can:
- Cancel your current subscription with Crunchyroll and wait for it to end before subscribing through Koodo.
- Create a new Crunchyroll account. (Please note: Your history and preferences will not be transferred to a new account.)
How do I check if my Crunchyroll subscription is billed through Koodo?
Log in to your Crunchyroll account and go to Account Settings > Membership. If your subscription is managed through Koodo, it will be indicated there.
How do I activate my Crunchyroll service after subscribing through Koodo?
After subscribing online via Koodo, you will be redirected to Crunchyroll to activate your service. If you subscribed through another Koodo channel, you’ll receive activation instructions via email or SMS. Follow the steps to link your Crunchyroll account. You’ll receive a confirmation message once the activation is complete.
What can I do if I accidentally linked the wrong account to my subscription?
Please reach out to Crunchyroll customer service if you need help updating your email address.
Why is my Crunchyroll billing date different from my Koodo billing date?
Crunchyroll subscriptions follow a 30-day billing cycle starting from the date of sign-up. This may not align with your Koodo billing cycle. Please check your Koodo account or contact their support team for specific billing dates.
Can I change my payment method?
No, since the subscription is billed through Koodo, the payment method is tied to your Koodo account. You would need to cancel the service with Koodo first.
How can I change my subscription plan?
Currently, only the Mega Fan tier is available through Koodo — but we’ll keep you updated on any changes to available plans in the future.
How can I cancel my subscription?
You can manage or cancel your Crunchyroll subscription through your Koodo Self-Service Portal or by contacting their customer support team.
Why was my Crunchyroll subscription canceled if I didn’t request it?
Subscriptions may be canceled due to issues such as failed payments or changes to your Koodo account. Contact Koodo customer support for clarification.
What can I do if there is a non-recognized charge on my Koodo bill or credit card?
If you notice an unfamiliar charge, contact Koodo customer support to investigate and resolve the issue.
How do I contact Koodo customer service?
You can reach Koodo customer support by visiting their website or calling their support line for assistance.
What happens if I’m a premium user and try to activate through Koodo?
If you try to activate through Koodo with an existing Premium account, you’ll receive an error message and won’t be able to continue. To switch to Koodo billing, you can:
- Cancel your current subscription and wait for it to end.
- Create a new Crunchyroll account (note: history and preferences will not transfer).
What can I do if I forget my Crunchyroll account password?
If you need to reset or have forgotten your password, please refer to the following article.
What can I do if I don’t have access to the email I used to create my Crunchyroll account?
If you don’t have access to the email you entered for your Crunchyroll account, please contact Koodo for support.